Privacy Policy

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Introduction

East Coast Maintenance LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personally identifiable information you choose to share with us. We collect personal information only when you knowingly and voluntarily provide it. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices you have regarding your information.

By using our website, services, or communications, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personally identifiable information, including but not limited to:

• Name
• Email address
• Mailing address
• Phone number
• Payment or billing information
• Any other information you voluntarily provide to us

We may also collect non-personally identifiable information, such as browser type, preferences, or usage data, which cannot be used on its own to identify you.

How We Use Your Information

The information we collect may be used to:

• Provide and manage our services
• Respond to inquiries or service requests
• Communicate regarding work orders, invoicing, or customer support
• Improve our website and services
• Comply with legal or regulatory obligations

We will not use your personal information for purposes beyond those described without your consent.

Data Protection & Sharing

East Coast Maintenance LLC does not sell, rent, or share consumer personal data, including phone numbers, with third parties for marketing or promotional purposes.

We may share information internally or with trusted service providers only as necessary to operate our business (e.g., billing, customer support, or service delivery). All such parties are required to maintain the confidentiality and security of your information.

Aggregate or anonymized data that does not personally identify you may be shared for business or analytical purposes.

SMS & Messaging (10DLC Compliance)

If you opt in to receive text messages from us, we may send service-related, transactional, or informational messages.

• Message frequency may vary
• Standard message and data rates may apply
• Consent to receive messages is not a condition of purchase

How to Opt Out of Communications

We respect your right to control the communications you receive.

Text / SMS Messages

• Reply “STOP” to any text message to unsubscribe
• You will receive a confirmation message
• After opting out, you will no longer receive SMS messages unless you opt back in

Email Communications

• Click the “Unsubscribe” link at the bottom of any email
• Follow the instructions to complete the request

Any Communication Channel

• You may contact us directly to request removal from any messaging list
• Opt-out requests are processed promptly

Cookies & Tracking Technologies

Cookies are small files stored on your device that help improve website functionality and user experience.

We use cookies to:

• Remember user preferences
• Analyze website usage and trends

You may disable cookies in your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Links to Third-Party Websites

Our website may contain links to external websites not controlled by East Coast Maintenance LLC. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of any site they visit.

Email Communications

When you contact us via email, we use your information solely to respond to your inquiry. Your message may be shared internally with appropriate personnel to address your request or improve our services.

Legal Compliance

This Privacy Policy applies only to information collected by East Coast Maintenance LLC and does not extend to the general operation of the Internet or third-party services beyond our control. We comply with all applicable federal, state, and local laws and regulations.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.